You can change your credit card information if you have an active recurring subscription.
To make these changes, go to the Subscription info in My profile settings, the Billing info tab.
Click on the edit button in the Current Card box and insert the new card information.
If you want to update your billing details, click on the edit button next to “Billing information”.
Changes to your billing information will take effect starting with the next scheduled payment and will be reflected on your next invoice.
The Payments tab will allow you to easily see all of your previous payments and invoices. Finding a copy of your invoice is easy, you simply click on the invoice button to the far right of your payment.
On the same page, you can attach an additional email where you want the invoices to be sent to automatically once your payment is processed
You can contact your bank or card issuer to find out the specific reason as to why the transaction was declined. Please ask if there are any recent technical issues in the bank system, or if any restrictions have been placed on your card.
There will be several attempts from our side to make the transaction, so if the question is resolved with your bank, the transaction will be processed automatically in a week.
Entering new or old credit card data in the Billing info tab will initiate a payment process without any delay and renew your current subscription.
You can change your bank card information only if your subscription is still recurring.
If you need personal assistance with the failed transaction, you can always reach out to our support team and a team member will be happy to help you.
Your bank card details will be deleted automatically from our system in two years after the last successful payment on the platform. The two-year time frame is compliant with PCI DSS Standard.
Our system sends over a request to your issuing bank for a $1 (or an equivalent of a $1) authorization to verify that the card exists, and the bank will allow it to be authorized. This kind of transaction is a common practice that helps verify that the payment information is valid.
Please do not worry - the authorization transaction is not a charge, and, eventually, it will disappear from your statement. In most cases, it is reversed almost immediately, but depending on your bank's internal policies, it can take up to several weeks.
Please reach out to our support team providing confirmation of residency and a reason for the change. Confirmation of residency can include one of the following:
- Government-issued photo ID
- Company registration certificate
- Residential lease/property deed
- Utility bill
- Letter from the government/court (eg. marriage/divorce certificate, government aid)
- Bank statement
- Driver's license/learner's permit
- Car registration
- Notarized affidavit of residency
- Valid VAT/ABN